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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rob Jensen

Rob Jensen

June 24, 2026

5  out of  5
rating by Rob Jensen
"Laurie and team provided thorough and timely follow up, they were great"
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Gabriela Borges

June 24, 2026

5  out of  5
rating by Gabriela Borges
"Erica was wonderful to work with throughout my home and auto insurance process. She was responsive, patient, and took the time to answer all of my questions. They also offered competitive rates, especially on my home insurance, which made the decision easy. I highly recommend Erica and her team!"
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Sam Houghtaling

June 19, 2026

5  out of  5
rating by Sam Houghtaling
"Always a pleasure to deal with very professional great service with people"
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Travis Harris

June 18, 2026

5  out of  5
rating by Travis Harris
"Always helpful and easy to work with!"
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craig ditman

June 10, 2026

5  out of  5
rating by craig ditman
"Great service from smart, friendly people."
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Lonny White

June 8, 2026

5  out of  5
rating by Lonny White
"Great people to work with. Very nice and knowledgeable"
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John

June 4, 2026

5  out of  5
rating by John
"Every question gets answered. Whether calling in or visiting the office a mile from home, service is outstanding."
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Renee Vanous

June 1, 2026

5  out of  5
rating by Renee Vanous
"Laurie and her team are absolutely incredible! I called this morning with an issue that needed immediate attention, and Erika jumped right in and handled everything quickly and efficiently. She made the entire process easy, stress-free, and seamless.

The level of customer service, professionalism, and responsiveness this team provides is truly outstanding. I confidently refer everyone I know to Laurie and her team because I know they’ll be taken care of. I always enjoy working with this company and highly recommend them!"
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Candice Dills

May 29, 2026

5  out of  5
rating by Candice Dills
"This team is great! I value being able to walk in the door and get kind and knowledgeable service. Erica- you were very efficient and helpful today- Thank you!"
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Denise Hux

May 28, 2026

5  out of  5
rating by Denise Hux
"Every time I need to add to or change a policy I receive the fastest and best service. Laurie has a wonderful team!"
We responded:
"Thank you for the 5-star rating! We appreciate your support and look forward to serving you again soon!"
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Michelle Martin

May 18, 2026

5  out of  5
rating by Michelle Martin
"Laurie and her team are wonderful to work with, I appreciate their responsiveness and professionalism."
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Linda Flajole

May 13, 2026

5  out of  5
rating by Linda Flajole
"Thank you for answering the phone so quickly. It was wonderful to talk to a real person. Erica S. was able to answer my 2 questions very quickly. Thank you for all you do for us. Your very easy to talk too and you show us what other coverages you have for us.😀"
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Vanita Kingcade

May 12, 2026

5  out of  5
rating by Vanita Kingcade
"Best customer service ever recommend Lori and State Farm 100%"
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Edward Lind

May 5, 2026

5  out of  5
rating by Edward Lind
"Love how simple you can add or subtract policies"
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Mel W.

May 4, 2026

5  out of  5
rating by Mel W.
"Spoke with Sharae at Laurie Houle agency. Cannot speak highly enough about the courtesy, detail and expediency of response I received when asking questions about my policy. Wouldn't hesitate to refer customers to this agency. Thank you for your help."
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Aaron Blum

May 1, 2026

5  out of  5
rating by Aaron Blum
"Okay so everyone I've talked to here is very friendly, prompt, and knowledgeable. With that said Sharae has knocked it out of the park with customer service to get me exactly what I need with a great attitude. I'm a home owner/small business owner and there's a lot of ins and outs to get specifically what I need and she did exactly that answering each question with patience and a smile you can hear over the phone to get me what I need at the best price, 10 out of 10 do recommend."
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Heather trokey

April 25, 2026

5  out of  5
rating by Heather trokey
"Laurie are the best! She takes that time for you! I got Home, vehicle, life insurance. She is so nice too! Attagirl 💪🥰"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that our priority of taking the time for our clients is appreciated. We’re always here to help with your home, vehicle, and life insurance! If you need anything else, just let us know. "
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Luisa Rogers

April 14, 2026

5  out of  5
rating by Luisa Rogers
"I stopped by to update my account and had such a great experience. Sharae was incredibly helpful and took care of everything I needed quickly and efficiently. We even shared some wonderful stories about what brought us to live in lovely Cle Elum, which made the visit feel very personal.

Laurie also took a moment out of her busy schedule to stop by and say hello, which I truly appreciated. Excellent customer service all around—highly recommend!"
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Hailey Rarden

April 13, 2026

5  out of  5
rating by Hailey Rarden
"State Farm in Cle Elum has always been fantastic! Most recently we needed our windshield replaced in one of our cars. Sharae took care of everything and contacted the local auto glass company for me. The glass company then contacted me for scheduling. Over all the process took less than 15 minutes of my day and just a few phone calls. Always appreciate the customer service with the ladies over at State Farm."
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Rusty Henrichsen

April 10, 2026

5  out of  5
rating by Rusty Henrichsen
"Always super helpful and responsive. Highly recommended."
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Amy H

April 8, 2026

5  out of  5
rating by Amy H
"I highly recommend Laurie and her staff. They are always so helpful, friendly, and easy to work with. Laurie is local and really understands the needs of the area. They always take the time to explain everything clearly and help me find the best coverage for my situation. You can truly trust them, which is rare these days."
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Jim O'Brien

April 8, 2026

5  out of  5
rating by Jim O'Brien
"Today & always I've received excellent
Service. The representatives are kind,
knowledgeable & thorough.
Recommend State Farm in Cle Elum
Highly. Want to Thank today Sharae,
previously Laurie & Maddy"
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Gretchen Ditsworth

April 7, 2026

5  out of  5
rating by Gretchen Ditsworth
"Laurie and her team are top notch. I would give them 10 stars for customer attention and service! They go above and beyond to be helpful and provide a personal touch."
We responded:
"Thank you so much! We’re proud to serve our Upper County neighbors with top-notch, personalized insurance service. We’re glad you’ve had the opportunity to work with both Maddy and Sharae. At Laurie Houle State Farm, we’re committed to providing reasonable prices and going above and beyond to support all your insurance needs. We appreciate your trust and look forward to continuing to serve you!"
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Jan Dormaier

April 6, 2026

5  out of  5
rating by Jan Dormaier
"Quick and courteous response to reporting a vehicle sale."
We responded:
"Thank you! We know timely, courteous service matters when handling vehicle sales — glad we could help."
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Harry Dayhuff

April 3, 2026

5  out of  5
rating by Harry Dayhuff
"I went into my local State Farm office to get an update on my claim. Share was very helpful and answered all of my questions and was helpful providing assistance for future updates."
We responded:
"Thank you — so glad Sharae could help with your claim and outline next steps. Feel free to call/text or stop by Laurie Houle State Farm in Cle Elum anytime — we're always happy to help. (509) 674-5107"