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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Adams

April 11, 2025

5  out of  5
rating by James Adams
"I have done business with this office for a while now and have always found the staff to be professional, friendly, and nolagable. Emily is certainly no exception, I got the information and answers i was looking for. Laurie and her staff turn insurance dealings into (an almost) painless enjoyable experience."
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Corey Wisner

April 8, 2025

5  out of  5
rating by Corey Wisner
"Laurie and her team always take care of my needs quickly and at a great rate !"
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Frances Woodward

April 5, 2025

5  out of  5
rating by Frances Woodward
"I live in Southern California and own property within the City of Cle Elum city limits. The property I own is vacant land; and, Laurie Houle is my property insurance broker/agent. Setting up my insurance was all handled over the telephone. Laurie handled the process with professionalism, thoroughness and expediency. I highly recommend Laurie Houle with State Farm, Cle Elum. Washington."
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Frank Yourkowski

April 3, 2025

5  out of  5
rating by Frank Yourkowski
"Friendly and knowledgeable staff is always ready to answer my questions. Very personal."
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Ronald A Slater Slater

March 28, 2025

5  out of  5
rating by Ronald A Slater Slater
"As an old man of 82 I find more and more how defenceless, defeated, and venerable, I have found myself with old age. Meeting, Maddy Köpenick, quickly had me relaxed, and relieved, seeing her huge knowledge of various directions we could go with our car, home and land protection. I was treated like she was protecting myself and family, and all the while as an old man treated with dignities and respect. She did everything to protect us. Last June or 24 I almost died. After regaining consciences while in the hospital, I rest assured that my agent had thought of everything, and my wife and family were protected by Maddy Köpenick. God, the relief I felt. Agent Orange poison. Ronald, Arthur Slater. Owner Winchester Ridge Solar Hydrogen."
We responded:
"Thank you so much for sharing your heartfelt experience! Maddy is dedicated to ensuring that our clients feel supported and protected, and it’s wonderful to hear how her knowledge and care made a difference for you and your family. Your trust in us means the world, and we’re committed to providing you with the care and consideration you deserve. We can’t wait to see you again soon!"
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Natazshya Weis

March 28, 2025

5  out of  5
rating by Natazshya Weis
"Laurie and her staff are amazing and have always helped me in all my needs! Bundling home and car insurance has been helpful and cost effective."
We responded:
"Thank you for your kind words! We’re thrilled to hear that bundling home and car insurance is working well for you. If you ever need anything else, don’t hesitate to reach out!"
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Lisa Ferguson

March 28, 2025

5  out of  5
rating by Lisa Ferguson
"Too notch customer service with everyone in this office! They all go above and beyond to meet your needs! Highly recommend!"
We responded:
"Thank you for the amazing shout-out! We’re so glad to hear that your experience has been positive. We truly appreciate your recommendation and are always here to help!"
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Mel McCormick

March 27, 2025

5  out of  5
rating by Mel McCormick
"I ensure five vehicles in My Home through State Farm in Cle Elum and they’ve always been very very helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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M Adams

March 27, 2025

5  out of  5
rating by M Adams
"We've been using Laurie and her team at State Farm in Cle Elum for years. Always friendly, professional, and very helpful. Highly recommend!"
We responded:
"Thank you so much for your kind words! Our goal is to blend the warmth of a small-town atmosphere with professionalism that goes above and beyond. We truly appreciate your recommendation and look forward to serving you for many more years to come!"
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John Hein

March 27, 2025

5  out of  5
rating by John Hein
"Laurie and Maddy are extremely detailed and amazing to work with. you ask a question and have an answer quickly! i strongly recommend anyone working with them!"
We responded:
"Thank you for the fantastic review! We’re so glad to hear that you’ve had a great experience with our local Cle Elum State Farm team. Quick responses, attention to detail, and going above and beyond in service are what we strive for! We truly appreciate your recommendation and are always here to assist you whenever you need us!"
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Bryan Smith

March 27, 2025

5  out of  5
rating by Bryan Smith
"Everybody is very nice and helpful!"
We responded:
"We’re dedicated to providing the best service possible, and your feedback truly means a lot to us! If there's anything else you need, please don’t hesitate to reach out!"
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Michael Snodgrass

March 27, 2025

5  out of  5
rating by Michael Snodgrass
"Always friendly and helpful!"
We responded:
"Thank you for your kind words! We believe our customers are like family, and we’re always here to provide friendly and helpful service. If you need anything at all, just let us know!"
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Kendra Fowles

March 27, 2025

5  out of  5
rating by Kendra Fowles
"Laurie Houle has been my insurance agent many years. Always easy to reach, awesome service, super fast."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rick May

March 27, 2025

5  out of  5
rating by Rick May
"xceptional Service and Unmatched Dedication – State Farm Sets the Standard! State Farm Insurance has been an absolute joy to work with for all my insurance needs. From the very first interaction, Laurie and team has consistently demonstrated a level of professionalism and personal attention that is truly outstanding. Their customer service is second to none. Every representative I’ve spoken with has been knowledgeable, friendly, and eager to find the best solutions tailored to my specific needs. They take the time to explain coverage options in detail, ensuring I understand my policies fully, and they are always quick to answer any questions with patience and clarity. What truly sets Laurie apart is her unwavering attention to detail and sincere commitment to finding the right solutions. Whether it's auto, home, or life insurance, they go above and beyond to ensure I have the coverage I need without any unnecessary extras. Their proactive approach gives me peace of mind, knowing I’m protected no matter what life throws my way. It's rare to find a company that combines professionalism with genuine care for its customers, but State Farm does exactly that. I couldn’t be more pleased with my experience and highly recommend them to anyone looking for a reliable, trustworthy insurance provider. Five stars all the way! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for your incredible review! We’re thrilled to hear that your experience with our Cle Elum State Farm team has been so positive. It’s our mission to provide exceptional service and personalized attention to each of our clients, and we strive to educate, be helpful, and offer solutions—all with a smile. We truly appreciate your recognition of our commitment to detail and your kind words about our proactive approach. Your trust means the world to us, and we’re grateful for your recommendation. If you ever need anything, don’t hesitate to reach out. Here’s to many more years of serving you! Five stars all the way! ⭐⭐⭐⭐⭐"
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Julie Miller

March 27, 2025

5  out of  5
rating by Julie Miller
"The warm welcome, high quality customer service, & the fact that I am known by name are a few of the reasons that the team at Laurie Houle's State Farm agency keeps my business. I appreciate walking in and not having to remind them of who I am. I also value being able to have questions regarding my policies answered in a timely manner."
We responded:
"Thank you so much for taking the time to share your experiences with our office! We truly want every customer to feel welcomed and like family. Our goal is to provide high-quality service that stands out, and we’re grateful for your trust in us. If you ever have any questions about your policies, don’t hesitate to reach out!"
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Kathy Egner

March 27, 2025

5  out of  5
rating by Kathy Egner
"This is the best place to get insurance"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that you think this is the best place to get insurance. We appreciate your support and are always here to assist you with your needs!"
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Leah Squared

March 27, 2025

5  out of  5
rating by Leah Squared
"The team at Laurie Houle's State Farm office has been great to work with. We have auto, home and business insurance with them and always get prompt and courteous response to our needs. We appreciate having a local office that provides such great service. Definitely give them a call when shopping for insurance."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our team at Laurie Houle's State Farm office. We pride ourselves on providing prompt and courteous service for all your auto, home, and business insurance needs. We truly appreciate your support and recommendation! If you ever need anything else, don’t hesitate to reach out!"
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Fran Moen

March 27, 2025

5  out of  5
rating by Fran Moen
"Laurie and staff are amazing! Super helpful, and always available when we’ve needed them. We were cancelled years ago after our teenage son had a minor fender bender. I took EVERY policy we had and moved them to State Farm specifically because of Laurie’s help. Highly recommend using Laurie Houle at State Farm for your insurance needs."
We responded:
"Thank you so much for your fantastic review! We're pleased to hear that our team has been able to support you and create such a positive experience. It means a lot to us that you chose to move all your policies to State Farm because of the assistance you received. We truly appreciate your recommendation and are always here to help with your insurance needs!"
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Elan Weso

March 27, 2025

5  out of  5
rating by Elan Weso
"Laurie is the goat 🐐"
We responded:
"Thank you for the kind words! I'm so proud of our team, who truly go above and beyond for our clients. We’re all here to help with anything you need!"
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Mandy Thomas

March 25, 2025

5  out of  5
rating by Mandy Thomas
"Laurie and her team are always a pleasure to work with for my personal accounts and referrals for business. They all go above and beyond to complete requests and amazing me with their customer service! I love that there is a local office to stop in for your insurance needs but they are also just a phone call away! If i could give 10 stars, I would!"
We responded:
"We’re grateful for your feedback! It’s great to hear that our team provides you with amazing service and that we're just a phone call away when you need us. Your support means so much to us! We always strive for timely responses and efficiency because your satisfaction is our top priority!"
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bethany s

March 5, 2025

5  out of  5
rating by bethany s
"State Farm in Cle Elum goes above and beyond every day with the best customer service and insurance rates around. Laurie, Maddy and the rest of the crew are delightful to work with and create a environment that is welcoming and stress free. I wish I could give them 10 stars!"
We responded:
"Thank you so much for your wonderful review! Your support means the world to us, and we truly appreciate your kind words. We’re so glad you feel valued here, and we can’t wait to see you again! If there's anything else we can do for you, just let us know!"
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Luca Mallamo

March 4, 2025

5  out of  5
rating by Luca Mallamo
"Very easy to work with and was super understanding"
We responded:
"Thank you for your kind words! If you know anyone who could benefit from our services, please pass our name along!"
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Theresa Ellison

February 26, 2025

5  out of  5
rating by Theresa Ellison
"Great Service!"
We responded:
"Thanks so much for your fantastic review! We appreciate your support!"
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John Kovacevich

February 25, 2025

5  out of  5
rating by John Kovacevich
"Laurie has been fantastic to work with!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brad Deaver

February 20, 2025

5  out of  5
rating by Brad Deaver
"Polite and prompt service. A pleasure to do business with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"