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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joyce Jones

August 31, 2026

5  out of  5
rating by Joyce Jones
"Changed coverage on a vehicle that is not driven hardly at all any more"
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Steve Dowd

August 28, 2026

5  out of  5
rating by Steve Dowd
"Maddy took quick update of my new insurance with HELOC I'd missed when signing up for my new homeowners insurance."
We responded:
"Steve, thank you! We're glad Maddy was able to get that taken care of quickly for you. We appreciate the great review!"
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Liz Wise

August 28, 2026

5  out of  5
rating by Liz Wise
"Prompt service dealing with a collision."
We responded:
"Liz, thank you for the five stars! We're glad we could be there to help and make things a little easier during the claims process. "
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Shannon Simpson

August 28, 2026

5  out of  5
rating by Shannon Simpson
"Exceptional customer service! Everyone is always so helpful and friendly. I have worked closely with Maddy on several occasions to get my car and home owners insurance bundled and lowered. She is very quick to return messages and answer questions. Highly recommend Laurie Houle’s team at State Farm in Cle Elum!"
We responded:
"Thank you so much! We're glad Maddy has taken such great care of you. We really appreciate your recommendation and your trust in our team!"
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Amanda Ducken

August 19, 2026

5  out of  5
rating by Amanda Ducken
"Great experience, customer service & pricing. We ended up reaching out to get renters insurance & insurance on our new build. Had a great experience with reasonable pricing that we ended up switching our personal & business autos to State Farm because they were significantly cheaper than what we were paying with another company. They have been so helpful throughout the whole process & we are happy to do business with them. Will be recommending them to all of our family & friends."
We responded:
"Amanda, thank you! We're so glad you had a great experience and that we could help with both your personal and business insurance. Your recommendation means a lot to us!"
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Harry Nelson

August 19, 2026

5  out of  5
rating by Harry Nelson
"I’d like to thank Erica for making my purchase of my RV insurance smooth and swift. She answered my questions and responded to my request timely.
Thank you Erica!"
We responded:
"Thanks for the great review! Congrats on the new RV! We're glad we could help make the insurance part easy. Enjoy your adventures!"
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Nicole Brendemuhl

August 17, 2026

5  out of  5
rating by Nicole Brendemuhl
"Sharae and her team at State Farm in Cle Elum always provide us with exceptional service! During a recent review of our policies, Sharae took the time to walk us through every detail, answer our questions, and offer thoughtful insight along the way. We couldn't be more grateful. Thank you for the birthday cards every year as well! :)"
We responded:
"Thank you so much! Sharae does a wonderful job taking care of our customers, and I love seeing her recognized. Glad to hear you enjoy the birthday cards too. We truly appreciate you and your trust in our team. "
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Donna

August 13, 2026

5  out of  5
rating by Donna
"We had a very positive experience with Maddy at State Farm, Cle Elum. She patiently answered every question and helped us navigate all our insurance concerns. Her assistance was appreciated."
We responded:
"Donna, thank you! We're so glad Maddy was able to help. We really appreciate your kind words and your trust in our office!"
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Lori Seligmann

August 11, 2026

5  out of  5
rating by Lori Seligmann
"The agents are always helpful, knowledgeable and efficient!"
We responded:
"Lori, we love hearing that! Helpful, knowledgeable and efficient is exactly what we aim for. Thanks for the 5 stars!"
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Emilia Batchiyski

August 11, 2026

5  out of  5
rating by Emilia Batchiyski
"I have been a long term State Farm customer for auto and renters insurance in California. However, due to upcoming move to Washington I needed an urgent insurance policy and needed an agent in the area. Found this office and contacted them through the link on their website. I messaged them in the afternoon and Maddy from the office contacted me within an hour, hour and a half. By the next morning I had the policy, first month paid and certificate of insurance. She was very courteous in her communications, very fast in responding and efficient in getting the job done with the information provided. They did a great job and I will contact them again with all my future insurance needs when I move to the area."
We responded:
"Welcome to Washington! Moving comes with plenty to take care of, so I'm glad we could make the insurance piece quick and easy for you. We look forward to being your local agency and taking care of you as you get settled into the area. Thank you for choosing us!"
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Linsey Tran

August 10, 2026

5  out of  5
rating by Linsey Tran
"Laurie is the best there is. She is attentive, collaborative and gets things done. I highly recommend Laurie and her team."
We responded:
"Thank you for your kind words! We take great pride in offering attentive and reliable support for all your insurance needs. If you know anyone who could benefit from our services, we’d be grateful if you’d refer them to us. We appreciate your trust and support!"
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Traci Jones

August 9, 2026

5  out of  5
rating by Traci Jones
"I’ve had this State Farm for 20 years…. Laurie and her team are Professional, down to earth, caring, honest and always helpful. Laurie is trustworthy and even if I don’t want to hear it, she’s always straight up. How can you not appreciate that kind of business? Laurie is awesome….. I really appreciate, respect and recommend her for all your insurance needs."
We responded:
"Traci, I absolutely love this review! Your trust in me and my team means a lot, and I'm glad you value my straight-up approach, even when it's not always what you want to hear! Thank you for continuing to put your trust in us after so many years with State Farm. "
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DAN EDMONDS

August 7, 2026

5  out of  5
rating by DAN EDMONDS
"Have shared there info many times. Could not believe the service and compassion I received from this office. I recommend them to anyone that values great service."
We responded:
"Dan, this means a lot! You came to us through a recommendation, and now knowing you feel confident recommending us to others is a pretty great compliment. I'm so glad you felt genuinely cared for by our team. Thank you for trusting us!"
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Karly G Vanhulle

August 7, 2026

5  out of  5
rating by Karly G Vanhulle
"Sharae has made my transition from various places I’ve lived seamless when it came to needing Renter’s Insurance, couldn’t have done it without her! Very pleased with her work!"
We responded:
"Karly, I'm so glad Sharae has made each transition easier for you! Moving comes with enough details already, so making the insurance piece seemless is a win. Thanks for recognizing the great care she provides!"
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Kym Codomo

August 6, 2026

5  out of  5
rating by Kym Codomo
"I’m so impressed with the knowledge and professionalism of this agency. I’ve b en with State Farm for decades and this is my favorite agency yet!"
We responded:
"Kym, this really means a lot to me. After being with State Farm for so many years, hearing that this is your favorite agency is such a compliment. I'm so glad you're here with us, and we truly appreciate your trust in our team!"
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Rick Rummell

August 4, 2026

5  out of  5
rating by Rick Rummell
"The agents are great! They are friendly and always happy to help with whatever I need. Thank you 😊"
We responded:
"Thank you for the 5 stars, Rick! Laurie Houle State Farm is proud to provide friendly, reliable insurance service to our neighbors throughout Kittitas County. We’re here anytime you need us."
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Sally Graham

August 4, 2026

5  out of  5
rating by Sally Graham
"When I call for information, ask questions or pay my insurance I ALWAYS get happy positive help. 😊"
We responded:
"Sally, you are just the sweetest! We always enjoy hearing from you, and I love knowing that you feel well taken care of whenever you call. We're so lucky to have customers like you!"
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Kandie Baker

August 3, 2026

5  out of  5
rating by Kandie Baker
"Maddie’s was super responsive and did a great job."
We responded:
"Kandie, so glad we were able to get you taken care of quickly! Responsive service is something we really value around here. Thanks for taking the time to leave us 5 stars!"
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Dude Moon Pratt

July 30, 2026

5  out of  5
rating by Dude Moon Pratt
"State Farm employees take such wonderful care of us. We truly appreciate them. Ii"
We responded:
"This makes us smile! Taking good care of our customers is what it's all about. We truly value your trust in our team, thank you!"
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Melanie Gherbaz

July 24, 2026

5  out of  5
rating by Melanie Gherbaz
"Sharae is awesome and so helpful! Love our local State Farm office ❤️"
We responded:
"We appreciate your review! Sharae works hard to be helpful and supportive, and it means a lot that you’re loving our local State Farm office. "
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Erin O'Brien

July 23, 2026

5  out of  5
rating by Erin O'Brien
"Erica from Laurie Houle's office was professional, efficient, and listened and responded with a quote that was right for me."
We responded:
"Hi Erin, we really appreciate your feedback. It’s great to hear Erica was professional and efficient, and that the quote she provided was a perfect fit for you. "
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Kelly Clift

July 21, 2026

5  out of  5
rating by Kelly Clift
"Erica was so helpful when I had a question about my insurance coverage. She even helped me start a claim. This office has awesome customer service!"
We responded:
"Hi Kelly, we really appreciate you taking the time to share this. It’s wonderful to hear Erica was so helpful with your insurance coverage questions and guided you through starting a claim. We’re proud of our customer service—because taking care of the insured is always the priority. "
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Dan Johnson

July 21, 2026

5  out of  5
rating by Dan Johnson
"Erica at State Farm provided an outstanding experience. She took the time to review every one of my policies in detail and explained my coverage in a way that was easy to understand. She made me feel completely comfortable that I have the right protection in place for all of my vehicles and real estate properties. I never felt rushed, and she genuinely cared about making sure my coverage fit my needs. I truly appreciate her professionalism, knowledge, and exceptional customer service. I highly recommend Erica to anyone looking for an insurance agent who puts her clients first."
We responded:
"Hi Dan, thank you for the great review! We truly appreciate you recognizing Erica’s professionalism, knowledge, and exceptional customer service. We’re so glad she took the time to review your policies in detail, explain your coverage clearly, and help you feel confident you have the right protection for your vehicles and real estate properties. We also appreciate you noting that you never felt rushed—that’s exactly how we aim to serve. If you know any friends or family in WA or ID who are looking for a knowledgeable, client-first insurance agent, we’d be grateful if you’d refer them to Laurie Houle State Farm. Thank you! "
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Joe Wallick

July 21, 2026

5  out of  5
rating by Joe Wallick
"It's always get dealing with Laurie and her team!!! They are always very helpful."
We responded:
"Hi Joe, we really appreciate you! Hearing that Laurie Houle State Farm and the team are always very helpful means a lot. We’re here to take care of the insured—every step of the way. "
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Wendy Dumas

July 20, 2026

5  out of  5
rating by Wendy Dumas
"Worked with Erica on the insurance for 2 different vehicles. She was great!!"
We responded:
"Thank you for the kind words! We love what we do, and your support inspires us to keep striving for excellence!"